Help centre

Nousfy was designed to be your private space, where your thoughts belong to you alone. Reflection tools and guided journeys offer room to observe yourself, recognise your patterns and cultivate self-awareness at your own pace.

This privacy is part of the experience: the text of your reflections is not sent to our servers. When an exercise allows records to be saved, they stay only on your device. Account and subscription data are processed separately, as described in the Privacy Policy.

You can get started for free with two tools and a free-writing space, including in guest mode without signing in. Before entering, accept the experience terms. Premium expands the experience with 10 additional tools and reflection spaces that unlock as you use the app. A subscription requires Google sign-in or an email account and is purchased inside the app through Google Play or the App Store. Prices and conditions are shown before confirmation.

No. Nousfy supports personal development and well-being; it is not a mental health service and does not replace professional care. If you experience significant emotional distress or a crisis, seek a psychologist, psychiatrist or a support service in your region.

You can use Nousfy at your own pace, whenever reflection feels meaningful to you. The aim is to offer a moment of attention to yourself and value the quality of each experience.

You can explore the app and use its free tools in guest mode without signing in. Before entering, accept the experience terms, which explain what Nousfy offers and that it is not a clinical service. Premium requires signing in with Google or creating an email-and-password account.

Guest mode saves only free-writing entries on your device. Creating an account erases those entries: they are not linked or transferred to the new account. Consider this before registering.

On the sign-in screen, select the password-reset option (Esqueci minha senha, meaning “I forgot my password”) and follow the instructions sent to your registered email.

In the app, open Configurações → Minha Conta → Excluir Conta (Settings → My Account → Delete Account). This permanently removes account data from our servers and clears local records on the device used for deletion, as described in the Privacy Policy. This cannot be undone.

Please use in-app deletion first. If you cannot complete it, send a request from the same email address registered to your Nousfy account to suporte@nousfyapp.com.br; the request will be fulfilled within 30 days, without prejudice to applicable statutory rights and deadlines. Deleting your account or uninstalling the app does not cancel your subscription: cancel separately through the purchasing store. See the step-by-step account deletion guide.

Premium unlocks 10 additional tools, plus reflection spaces and content that become available as you use the tools, expanding your experience.

There are two subscription options: monthly, renewing automatically each month, and quarterly, renewing automatically every three months. There is no minimum commitment beyond the purchased period. Prices appear in the app before confirmation.

For a limited time, the quarterly plan includes one month as a gift, equivalent to 33% OFF. Check availability and conditions in the app and purchasing store before confirming. The discount is not permanent; future renewal pricing and conditions are those shown in the store’s subscription management.

Open subscription management in the store where you subscribed and check the available Nousfy options. The store explains the effective date, billing adjustments and renewal conditions. Changes may apply immediately or at the next billing period; check before confirming.

Yes, by signing in to the same Nousfy account linked to the active subscription. Also check the purchasing store account used for validation. Local reflections do not transfer to another device. Premium is individual: account sharing is prohibited, and transfers between different stores are not guaranteed. Contact support if access does not work.

First, check that Nousfy appears as an active subscription in the store where you purchased it, using the same store account.

Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → Nousfy. iPhone: Settings → [your name] → Subscriptions → Nousfy. Store menu wording may vary by language or system version.

If it is not active, check the purchase status and store guidance. If it is active but not recognised in Nousfy, check your linked Nousfy account and connection, then reopen the app. If access remains unavailable, do not make another purchase: email suporte@nousfyapp.com.br with the store name and a description of the issue, without passwords or complete card details.

Cancel in the purchasing store’s subscription management. iPhone: Settings → [your name] → Subscriptions → Nousfy → Cancel Subscription. Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → Nousfy → Cancel subscription. Menu wording may vary by language or system version.

Premium remains available until the end of the period already paid for. Cancellation prevents future renewals.

No. Account preferences and records saved locally on your device remain. Access to Premium tools and journeys pauses until you subscribe again; free tools remain available.

Yes. Request it through the purchasing store. In Brazil, the statutory withdrawal period for distance contracts is 7 days from contracting, where article 49 of the Consumer Protection Code applies. In the European Union / European Economic Area, the general period is 14 days where applicable law provides for it. Elsewhere, mandatory local rights and deadlines apply.

Starting access to digital content or services does not automatically remove withdrawal rights. Exceptions depend on the contract and legal requirements, including express consent and acknowledgement where required. Store policies do not override statutory rights, and a request does not guarantee automatic approval. Cancelling renewal is not a refund request. See the Terms of Use.

For Apple purchases, use Apple’s refund portal. For Android, follow Google Play’s refund instructions. Use the purchasing account and select the Nousfy subscription. Contact suporte@nousfyapp.com.br if the process is difficult or does not resolve your request.

Prices may vary by region and currency. The amount applicable to your purchase is shown in the app and purchasing store before confirmation.

The free experience includes two tools and a free-writing space for reflection, also available in guest mode without signing in. Premium unlocks 10 additional tools and reflection spaces and content as you use the app; it requires Google sign-in or an email-and-password account.

Yes. Each tool has a preview explaining its purpose and what to expect, even without an active subscription.

The home-screen guide, referred to as the “roteador”, helps you choose themes or feelings relevant to the moment and guides you towards a reflection tool. It is a navigation aid, not a clinical assessment.

Not through our servers. Records stay on the device and do not synchronise when you sign in elsewhere. Uninstalling or clearing local app data erases them. This reduces exposure and leakage risks from our servers but does not eliminate device risks. Subscription access is separate from these local texts.

In most journeys, writing is temporary and is not saved after the exercise. Tools with a history or record feature save text only on your own device, without sending it to external servers. Local storage does not mean a permanent archive: some histories renew as new entries are saved.

Autodireção and Ressignificar are reflection tools; Kairos includes writing entries; Resumo de Jornada refers to journey summaries. Their names are retained here to match the app. These spaces have limited histories. Once a history reaches its limit, new entries replace older ones—not simply because months have passed.

This reflects Nousfy’s focus on attention to the present and ongoing observation of recent experiences, rather than accumulating old reflections. It offers space to notice changes in your thoughts and perspectives without promising specific personal outcomes.

These histories are not permanent archives. Replaced entries become unavailable and cannot be recovered by support because we do not keep server copies of your reflections.

Your reflections are personal. We do not receive the text you write: it stays on your device or is discarded after temporary exercises. Our servers hold only basic account data, subscription status and general preferences, never your reflections. Keeping text local does not eliminate the security risks of the device itself.

No. Personal reflections remain on your device and are not used for AI model training, advertising or sale to third parties.

Read the Privacy Policy, also accessible in the app through Configurações → Política de Privacidade (Settings → Privacy Policy). The Ajuda (Help) and Termos de uso (Terms of Use) buttons open this help centre and the Terms of Use. Portuguese labels are retained to help you identify the app controls; the wording displayed may depend on the app version.

No. The app currently does not send reminders or notifications.

Close and reopen it, check the store for updates and try restarting your device. Avoid uninstalling or clearing app data as a first step: this erases local writing. If the issue continues, send support your device model, system version and a description. Hide personal reflections and sensitive information in screenshots.

Email suporte@nousfyapp.com.br with a description and, if useful, a screenshot with personal reflections and sensitive information hidden.

Send suggestions or feedback to suporte@nousfyapp.com.br. User feedback helps guide improvements to Nousfy.

There is no fixed general support response deadline. We aim to respond as soon as possible. The 30-day deadline applies specifically to account-deletion requests that cannot be completed in the app, without prejudice to applicable statutory rights and deadlines.

Email suporte@nousfyapp.com.br. We review requests with care and attention. You can also consult the Terms of Use and Privacy Policy.